Performance Briefing 2006/07 - Housing - Page 29 of 3901/04/2007
Chart

Description:

 

Percentage of satisfaction with overall repairs service

 

Performance in 2006-07

 

Our target was 98%.

We achieved 98.47%.

 

"Bigger is better" so we are within target range.

 

Performance is better than last year.

 

Comments on our performance in 2006-07

 

Customers who have a repair completed are given by the operative a ‘Freepost’ satisfaction card. The customer does not have to complete the card and hand it to the operative.
Of 107307 completed jobs 4691 survey cards were returned. A return rate of 4.37% . 

How to use this performance briefingBV 63BV064BV 66aBV66b 05BV66c 05BV66d 05BVPI74aBVPI74bBVPI74cBVPI75aBVPI75bBVPI75cBV 164.02BV 184aBV 184bBV 212 05BV 183aBV 183bBV202BV203BV213 05BV214.05% Consider they live in decent homeHSO 1: % Empty HomesHLPI 19: % Repairs in gov. time limitsHLPI Sat with programmed worksCPD PSH LPI01 Number of unfit homes fitSP KPI1L56aKPI 2: Moving on from temporary accom.HIP% repairs that are emergenciesRepairs & maintenance satisfaction% gas servicing certificates outstandingVisit INPHASE