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Description:
Percentage overall satisfaction with the benefits service.
Performance in 2006/07:
Our target was 85%.
We achieved 81%.
"Bigger is better" so we are within target range.
When we compare our 2006/07 results with the last survey results (2003/04) for other metropolitan councils, we are in the best 25%.
Performance is better than the last survey.
Comments on our performance in 2006-07
There has been an increase in overall satisfaction with the service. We have implemented ongoing actions to improve satisfaction further.
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