The Council is just starting on a journey to transform the way we approach customer services in the future. We want to deliver services that are based on what you want, and respond to the feedback you give us.
Our Customer Access Strategy outlines a 3 year plan to deliver our vision which is:
We want Wigan to be the best at delivering innovative customer services that are:
- owned by our customers;
- easy to access;
- available when you need them, via a method that suits you;
- and delivered to a standard that exceeds expectations.
To find out more about how we plan to do this please download our Customer Access Strategy, or get in touch with the customer services team.
