Home care is available to support vulnerable people with a variety of needs, whatever their age.
You may be able to get home care if:
- you need help to live at home
- you have a learning disability
- you are a carer and you need help to look after a relative
- you have mental health problems
- you have a physical disability
- you have a sensory disability, for example, eyesight problems or problems with your hearing, or
- your family needs help to look after your children.
The types of help available, includes:
- help with personal tasks, such as washing, dressing and help preparing meals
- respite care in your own home, to give your carers a break
- someone to sit with you during the night
- help with shopping
- help with budgeting and paying bills
- companionship
- taking your children to school
- help with rehabilitation
- 'call-in' visits just to check everything is okay and to give you peace of mind.
Home care can be provided at any time during the day, 7-days a week, 365 days a year.
To access home care services, you first need to have an assessment of your care needs. The assessment helps us to decide whether or not you are eligible to receive services. We use Department of Health guidance 'Fair Access to Care Services' to work out your eligibility.
To arrange for an assessment, contact the Central Duty Team.
Please Note:
Because other organisations now provide home care services on the council's behalf, you should speak with the organisation that provides your service if you have a problem or need to speak with someone about your home care.
If you have a complaint or concern about the person or organisation that provides your home care, please contact the council's contracts team.
