Concerns and complaints

What to do if you are unhappy with your childcare provider
Telling the Time

Your first step is to discuss your concern with your childcare provider to see if you can resolve things.

What if there’s a child protection issue?

If you think a child in the care of a childminder or day care provider may be at risk of abuse or neglect, you should contact OFSTED immediately on 08456 404040.

You should also contact the Wigan Council’s Children in Need Duty Team (see below) who will investigate your concerns.

Contact Details

Children in Need Duty Team
Opening Hours Monday to Friday 8.45am to 5pm (outside of these hours, contact the Central Duty Team on 01942 828777)
Phone Number 01942 828300
Fax 01942 828320

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