There are several ways for the public to contact us about street lighting faults, and also problems with defective illuminated and non-illuminated traffic signs and bollards:
Please help us by telling us exact details of the problem, including the column's identification number and accurate geographical location (such as "outside house No. 2, Smith Road, Hindley"). This detail will help us to deal with the issue efficiently.
Routine maintenance faults that have been reported are normally attended to within the following 3 working days. Generally, most street lamps will be operational again after the first visit.
However, there can be occasions when the underground United Utilities electrical supply may be faulty. Repairs in these cases can take longer to correct.
Similarly, if the lighting column has been damaged in a road traffic accident, we may have to work alongside other organisations and may not be able to repair the damage as quickly.
