The Traffic Management Act 2004 - Appeal Procedures

If you believe that the Penalty Charge Notice (PCN) you have received should not be paid and wish to challenge this, you can:

• write to Parking Services at the address below
• complete an online Penalty Charge Notice application

Please quote the PCN number, the vehicle registration and your address in all correspondence.

All cases will be considered on their individual circumstances.  If you challenge the PCN within 14 days and the challenge is rejected the council will usually re-offer the 14 day discount period.

Cancellation Policy

We have produced a document showing examples where we may or may not cancel a Penalty Charge Notice (PCN), including a list of contravention codes and descriptions currently enforced by Wigan Council.  For each contravention there is an outline of the restriction and cancellation policy.

• Cancellation Policy (.pdf, 122Kb)

If the penalty charge is not paid or challenged

If the penalty charge is not paid on or before the end of the 28 day period as specified on the front of the PCN or successfully challenged, the Council may serve a Notice to Owner (NtO) on the owner of the vehicle requiring payment of the penalty charge. The owner can then make representations to the Council and may appeal to an independent adjudicator if those representations are rejected. The Notice to Owner will contain instructions for doing this. If you challenge this Penalty Charge Notice but the Council issues a Notice to Owner anyway, the owner must follow the instructions on the Notice to Owner.

Further information about Civil Parking Enforcement (external link), including PCNs and NtOs, is available online.  Here you will find a leaflet which clearly shows the parking penalty enforcement process, or we can send you a hard copy if you prefer.

Parking Adjudicators

• You cannot appeal to the Parking Adjudicators until you have been told by the Council that your representations have been rejected.
• Your case will be considered by an experienced lawyer who is independent of the Council.
• You may choose whether to attend in person or deal with it by post
• The Adjudicator's decision is final and binding upon both you and the Council.
• Appeals are held locally.

Find out more about the Traffic Penalty Tribunal (external link).

Please remember:

• Contact us as soon as possible
• Tell us as much as you can about your reasons for believing the ticket should be cancelled
• Provide us with any evidence you have to support your claim

Contact Details