As part of the council's scheduled inspections, any defects identified that fit the criteria for repair by the council, or are deemed hazardous or potentially hazardous to the travelling public, are electronically recorded and processed for repair.
All minor repairs identified from the safety inspections are prioritised for action depending on their severity, location and the hierarchy of the road or footway.
All individual inspection results, service requests and complaints are recorded on the highway maintenance team's enquiry database. They are given to the appropriate area highway maintenance team for investigation.
When a customer informs the council of damage to a footway, a highway inspector will, wherever possible, make contact with the enquirer within 1 working day. They will conclude the enquiry within a maximum of 10 working days.
If you identify damage to the public footway/pavement, please contact us online or by telephone as soon as possible.
Streetworks, roadworks, skips, scaffolds, hoardings, advertising boards and building materials that block the pavement can be considered to be causing an obstruction to pedestrians.
