How to tell us
Call in and talk to the Student Support Team. Write us a letter with your comments or suggestions or simply fill in one of our comment cards.
If something does go wrong we need to find out why and try to ensure it doesn't happen again. We will listen to what you say and try to resolve the issue in a fair and prompt way.
If not, you can make a formal complaint.
How to complain
You can do this in one of the following ways:
Phone us and make a complaint to a member of the student support staff:
Telephone Number
- 01942 486077
- 01942 486268
- 01942 486080
Call in to the office:
Wigan Studet Loans Team
Children and Young People's Services
Progress House
Westwood Park Drive
Wigan
WN3 4HH
Website: Compliments, Comments & Complaints
Write a letter of complaint to Donna Manchester, Student Loans Team, Children and Young People's Services. Progress House, Westwood Park Drive, WIGAN, WN3 4HH.
We will let you know that we have received your complaint within 10 working days of receiving it. In the meantime staff will be made aware of the complaint and any action will be dealt with. If it takes longer to resolve we will continue to keep you informed.
If you are not satisfied with the response you have been given or the way your complaint has been handled, you can contact the Customer Services Officer at Children and Young People's Services by telephoning main reception on 01942 486125 or 486127
