Foreword
Wigan Council is proud of the quality of services provided for people within the Borough. There is an expectation within all departments that the public is entitled to the best services possible within externally imposed constraints. We are fortunate to have staff who are demonstrably providing examples of good services every day and we are continuously striving to learn and improve all the time.
Every Department within the Council has different legal and practical considerations that guide their actions, but it has been agreed that there should be a corporate approach to customer care. This means that whichever Department you contact, you can expect to receive the same response in respect of agreed customer care practices. Within this document the term "you" refers to any member of the public whilst the term "we" refers to the Council.
This Charter explains to you the main elements of our customer care policy and practice. At times, statements made are ones of intent rather than of current practice, but we and our staff are committed to putting all statements into practice as soon as possible.
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