Refunds

What you should do if you feel you are due a refund.

If you feel you are due to a refund for any of the reasons below please contact us on 01942 828696 or email us at revenues@wigan.gov.uk

  • Moving out of the area
  • No longer liable at your new address
  • Banding reduction
  • Exemptions or discounts granted
  • Over paid
  • Council tax benefit awarded

You can also check if your account is in credit by signing up to My Council.

Refunds are done on a weekly basis and are by personal cheque payable to the liable person.  If payment was by credit/debit card the refund may be paid back to the card which was used for payment. If you are due a refund, please tell us if you want us to pay it this way.