The oldest form of consumer protection is the accurate use of weights and measures. Scales, petrol pumps, beer meters and weighbridges all need to be accurate to make sure that traders and their customers get a fair deal. All weighing and measuring equipment in use for trade has to be tested and approved by a trading standards officer before it can legally be used. We regularly check the weight of goods in supermarkets, greengrocers, butchers, on a coalman's lorry, and in other retail premises, to make sure that customers get what they pay for.
Frequently asked questions
Who do I contact if I want some equipment checked or need to make a complaint?
If you are a consumer wishing to complain about short measure you should contact Consumer Direct by telephone on 08454 04 05 06 or via Consumer Direct (External link) website.
If you are a business within the Wigan Council area and need advice on weights and measures or want to arrange equipment testing you can contact us on 01942 827476
Can I sell my goods in pounds and ounces?
No. The law requires all goods, whether loose or pre-packed, to be sold by metric weights and measures, but the equivalent in the "old" system can be shown as additional information.
Do some goods have to be sold in fixed quantities?
Yes. Many basic foodstuffs such as bread, flour, butter etc, as well as some non-food items such as coal, are required to be pr-packed in certain prescribed quantities. This ensures that customers know what they are getting and can make easy comparisons between different traders' products and prices. Retailers and packers can find specific guidance on the Trading Standards Institute (External link) website or you can discuss enquires with our officers by ringing 01942 827476.
Can public houses sell beer with a head of froth?
A reasonable head is permitted in certain circumstances. A head of froth should not be so large that the customer receives less then 95% of liquid when the head has settled.
