Citizen's Advice Consumer Service (external link) works with local authorities to provide trading standards consumer advice services and is supported by the Office of Fair Trading.
You can email Citizen's Advice Consumer Service (CACS) using a secure email system on their website. CACS Webform (external link)
The website also provides advice, factsheets and model letters on a wide range of consumer rights.
CACS opening hours: Monday to Friday 9am to 5.00pm
CACS telephone number: 08454 04 05 06
CACS advisors are legally trained and will usually be able to give an immediate answer to a problem. In more complex cases or where a consumer reports a potential criminal offence, they will pass the details to Trading Standards for further help and investigation.
We rely on the thousands of consumers who make complaints about traders or their products and services to us via CACS each year. The valuable information this gives us enables us to target our advice and other enforcement activities at the traders who are trading unfairly or unlawfully.
We aim to ensure that the service is run with efficiency and care. We set ourselves targets for dealing with service requests and these are monitored regularly.
