Last year we received 400 compliments either by;
- email
- letters
- thank you cards
- surveys
A large number of these were taken from the three surveys that we do. These ask for comments on our face to face delivery, including our reception and visiting service. We also conducted a postal survey.
Many customers expressed their thanks for the help we had given to them and commented that they were able to answer their questions well. Others commented that we had been understanding and had put their minds at ease. Here are some individual examples to show what our customers say about us:
"Would like to comment on the change of opening hours, they are a massive improvement to the services the council provides"
"I have multiple medical conditions which make it very difficult for me to get out and even communicate specific information. My recent phone call was dealt with quickly and with sensitivity and understanding of my situation"
"Its nice to know when you have always worked and become unemployed all be it for a short time or longer their help is at hand with bills. Thank you and keep up the good work."
"I feel the staff dealing with council tax benefits are streets ahead of other departments in professionalism."
"Helpful for someone to come to my house to fill in forms - a big thank you to all."
"The service I recieved was excellent very pleasant indeed."
"I pleased to say things have improved and I appreciate the changes."
"I am pleased that you now open Saturdays for calls as previously had problems contacting during the week."
"I would just like to thank the advisor for all her help and support she has given me over the last 7 months, she is excellent every time we have spoken. Thank you."
