We are part of a national consumer network which provides first contact consumer advice through the Consumer Direct service on 08454 04 05 06. Full details of how to contact Consumer Direct, and other agencies who can provide advice in certain circumstances, are below:
Consumer Advice
| Organisation |
Detail |
| Consumer Direct (External link) |
Consumers who have complaints will, in the first instance be referred to Consumer Direct, the national consumer advice service. Please call 08454 04 05 06 if you require advice. Consumer Direct will be able to help you resolve most of your consumer problems.
If Consumer Direct identify a criminal breach of trading standards or if specialist advice is needed they may refer the complaint back to the trading standards team. We will where possible help those consumers whose complaints are forwarded on to us by Consumer Direct. |
|
Advertising Standards Authority (External link) |
The ASA was set up in 1962 to make sure that non-broadcast advertisements appearing in the UK are legal, decent, honest and truthful.
The Authority protects the public by ensuring that the rules in the British Codes of Advertising and Sales Promotion are followed by everyone who prepares and publishes advertisements. |
| Age UK (External link) |
An advice service specialising in general advice and support to older members of our community. |
| Citizens' Advice Bureaux (External link) |
The National Association of CABx operates an advice website. Citizens' Advice Bureaux provide a wide ranging advice service including advice on housing, money and other problems as well as consumer problems. |
|
Direct Marketing Association (External link) |
The DMA is a trade organisation for companies involved in direct marketing. It offers facilities and information on how to avoid receiving unwanted mail, phone calls or faxes. Be aware that it is unable to do anything about direct marketing by non-members, though. |
| Trading Standards Central (External link) |
Trading Standards Central is a national resource produced by TSI, the Trading Standards professional institute. It includes a facility to search for your local office by postcode area. There is also a comprehensive list of useful links available on that site. |
How to find a good business in Wigan
Through our Healthy Business Award scheme we promote the health and welfare of our food businesses and their employees though ongoing education and advice.
The Good Trader Scheme is run by Trading Standards in Wigan to help you find a reputable local trader you can rely on. We want to marginalise the rogue traders by promoting the good ones.
The Responsible Retailer Award offers a free ½ day training programme for all businesses involved in the retail of age restricted products (alcohol, cigarettes etc).
