Best Value Performance Indicators for Corporate Health Name of measure What's good performance? Last year's performance This year's target This year's performance % Variance from target Direction of change Next years target Target in two years Target in three years  BV002a.02 Equality Standard for Local Government Bigger is Better 1.00 2.00 2.00 0.00 3.00 3.00 4.00  BV002b Duty to Promote Race Equality Bigger is Better 52.63 57.89 57.89 0.00 68.42 68.42 84.21  BV003 Satisfaction - council overall Bigger is Better 49.00 70.00 50.00 -28.57 50.00 50.00 55.00  BV004 Satisfaction - complaint handling Bigger is Better 30.00 45.00 32.00 -28.89 32.00 32.00 40.00  BV008 Percentage of Invoices Paid on Time Bigger is Better 91.30 100.00 87.30 -12.70 100.00 100.00 100.00  BV009 Percentage of Council Tax Collected Bigger is Better 97.00 98.29 96.90 -1.41 98.29 98.29 98.29  BV010 Percentage of Non-domestic Rates Collected Bigger is Better 97.20 99.10 97.60 -1.51 99.10 99.10 99.10  BV011a.02 Top 5% of Earners: Women Bigger is Better 42.96 42.00 44.72 6.48 44.75 45.00 45.00  BV011b.02 Top 5% of Earners: Ethnic Minorities Bigger is Better 3.17 1.24 4.41 255.65 4.50 4.75 4.75  BV011c.05 Top 5%: with a disability Bigger is Better 1.45 1.50 0.53 -64.67 1.60 1.70 1.70  BV012 Working Days Lost Due to Sickness Absence Smaller is Better 12.02 10.47 12.81 22.35 10.47 10.47 10.47  BV014 Percentage of Early Retirements Smaller is Better 0.75 0.17 0.65 282.35 0.17 0.17 0.17  BV015 Percentage of Ill-health Retirements Smaller is Better 0.46 0.17 0.56 229.41 0.17 0.17 0.17  BV016a Percentage of Employees with a Disability Bigger is Better 1.31 2.00 1.67 -16.50 2.00 2.00 2.00  BV016b Percentage of Economically Active People who have a Disability Plan is Best 20.01 ? 20.01 ! ? ? ?  BV017a Ethnic minority representation in the workforce - employees Bigger is Better 1.53 1.24 1.01 -18.55 1.24 1.24 1.24  BV017b Ethnic minority representation in the workforce - local population Plan is Best 1.23 ? 1.23 ! ? ? ?  BV156 Buildings Accessible to People with a Disability Bigger is Better 16.09 26.09 25.00 -4.18 36.78 45.98 55.17
Corporate Plan PIs Name of measure What's good performance Last year's performance This year's target This year's performance % Variance from target Direction of change Next years target Target in two years Target in three years  VPV5.13 No. Ombudsman findings of maladministration Smaller is Better 0.00 0.00 0.00 0.00 0.00 0.00 0.00  VPV4 01 LSP accreditation Bigger is Better 24.00 26.00 26.00 0.00 26.00 26.00 26.00